Web Chat Manager

Job Description:

Solaire Resort & Casino is seeking a skilled and experienced Web Chat Manager to join our dynamic team in Makati, NCR. As a Mid-to-Senior Level position, the ideal candidate will have a minimum of 8 years of experience in managing web chat operations.

Responsibilities: - Manage a team of web chat agents to ensure exceptional customer service delivery - Develop and implement strategies to optimize web chat operations and increase customer satisfaction - Monitor and analyze chat conversations to identify areas for improvement - Train and provide ongoing support to web chat agents to enhance their performance - Collaborate with other departments to ensure seamless integration of web chat services with overall customer experience initiatives - Stay updated on industry trends and technologies to continually improve web chat operations

Requirements: - Bachelor's degree in a related field - Proven experience in managing web chat operations - Strong leadership and communication skills - Proficiency in web chat software and tools - Ability to multitask and prioritize in a fast-paced environment - Confident and adaptable personality traits - Strong time management and attention to detail soft skills

Benefits: - Vision insurance - Relocation allowance - Gym membership

Working Environment: At Solaire Resort & Casino, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible experience for our guests, and the Web Chat Manager plays a crucial role in achieving this goal.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.