Web Chat Officer

Job Description:

We are looking for a dynamic and driven individual to join our team at Megaworld Corporation as a Web Chat Officer. In this role, you will be responsible for providing customer support through web chat services. As a Web Chat Officer, you will be the first point of contact for customers seeking assistance with our products and services online.

Responsibilities: - Respond to customer inquiries and provide support through web chat services - Assist customers with product information, inquiries, and troubleshooting - Resolve customer issues and ensure a high level of customer satisfaction - Collaborate with other team members to provide seamless customer service - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify opportunities for improvement in the customer support process

Requirements: - Bachelor's degree in a related field - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong persuasion and people management skills - Ability to multitask and work in a fast-paced environment - Adaptable and able to work under pressure - Proficient in using web chat platforms and online communication tools - Driven and motivated to provide excellent customer service

Personality traits: Driven, adaptable Soft skills: Persuasion, people management

Benefits: - Remote work flexibility - Relocation allowance - Retirement plan

Working environment: At Megaworld Corporation, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer support and creating a positive experience for our customers.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.