Retail Supervisor

You should have / be:

• A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A leader with a proven record of training, coaching, and developing a team of co-workers
• A performance-driven professional that drives sales and achieves results for the business through training initiatives
• Demonstrable experience in a supervisory capacity in retail or customer service sectors
• A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team
• An insightful problem solver who proactively innovates to improve systems and operations

Main Responsibilities

• Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
• Oversee daily and weekly deliverables such as the store checklist and inventory checklists
• Work with store manager to lead store sales performance and customer service excellence
• Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
• Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
• Implement measures to avoid stock damages, theft, and wastage
• Train new staff members and scheduling shifts
• Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
• Cashiering duties using the POS system to process payments and close accounts for the closing shift
• Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
• Promote first class service excellence & customer experience at all times
• Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs

Requirements

• Minimum 2 year's experience in a retail leadership role, or equivalent
• Completion of tertiary education and a good working knowledge of MS Office will be a plus
• Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).

Benefits

• Attractive monthly commissions
• Full corporate insurance
• Employee-led recognition platform via Praisepal
• Fully stocked pantry!