Senior QC Customer

Revolutionize Customer Service in Commercial Property Management Software!

Step into the future of commercial property management with Re-Leased, the world's leading commercial property platform. Dive into a realm of seamless management, tracking, and improvement, all within the Re-Leased connected cloud. Experience unparalleled confidence and control from the outset.

Join our client, the visionary team at Re-Leased, as they revolutionize commercial property software. With lofty ambitions and a commitment to innovation, they're reshaping the landscape of commercial real estate.

Why Re-Leased? Trust a platform embraced by changemakers worldwide, offering constant product improvements, unrivaled user experience, lightning-fast onboarding, and lifetime support. Join the 1300+ companies managing over 275,000 leases with Re-Leased's G2-recognized platform, named Easiest To Do Business With and a Leader in 2022.

Be part of a global team dedicated to shaping the future of commercial real estate. Experience the difference of a platform built specifically for commercial real estate, constantly evolving to meet industry needs. Partner with Re-Leased, where your success drives their mission for a better tomorrow.

A Preview of Your Role

Our commitment to excellence extends beyond borders, and we're seeking a Senior QC Customer to play a pivotal role in our client’s global operations. In this dynamic position, you'll be an integral part of our client’s customer team, ensuring the highest standards of customer data integrity and support quality. With your keen eye for detail and dedication to quality, you'll drive operational efficiency and deliver an exceptional customer experience across borders.

Navigate Your Career Path with Us:

Employment Type: Full time

Shift: Day shift

Work Setup: Hybrid, Metro Manila

Your Impactful Role:

QA Customer Data & QA Customer Support

• Conduct thorough quality checks on customer data to ensure accuracy, security, and compliance with relevant regulations such as GDPR.
  
• Evaluate customer support interactions across various channels, including phone, email, and chat, to ensure service excellence.
  

QA Framework

• Lead the development and implementation of QA processes for customer-facing teams.
  
• Provide detailed reports on QA findings and recommend corrective actions.
  
• Technical Leadership & Performance Monitoring
  
• Implement Re-Leased processes and metrics to track and analyze the performance of the Customer Support and Data teams.
  
• Monitor and ensure adherence to SLAs, conduct regular reviews, and implement corrective actions, when necessary, with the support of the Director of Customer and Senior Lead, Offshore & Special Projects.
  
• Train and mentor customer data and customer support staff on best practices and quality standards.
  
• Conduct training and onboarding sessions for new staff members.
  

Stakeholder Engagement

• Build strong relationships with key stakeholders, including senior management, regional teams, and customers.
  
• Collaborate with cross-functional teams to identify areas for quality improvement within customer support and data management practices.
  
• Act as a customer advocate within the organization, providing feedback and insights to drive product and service enhancements.
  

Requirements

Qualifications That Set You Apart:

• Proven experience in a QA role with a focus on customer data and support quality.
  
• Strong analytical and problem-solving skills
  
• Excellent communication and interpersonal abilities.
  
• Experience with QA automation tools and customer relationship management (CRM) systems.
  
• Ability to work collaboratively in a fast-paced and dynamic environment.
  
• A keen eye for detail and commitment to excellence.
  
• Ability to leverage data to drive decision-making.
  
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  
• At least 3 to 5 years of proven experience in quality assurance
  
• Drive: Our best people are passionate about our purpose. They compete to win, take action, and move at pace.
  
• Resilience: Growing through adversity is what drives us. Hard work and grit bind us. Our best people fail fast, embrace change, and learn from their mistakes.
  
• Self-Awareness: On a quest to develop, our best people are coachable and open to feedback. They lead with empathy and influence a great culture for our team and customers.
  
• Insight: Our best people are constantly discovering, reflecting, and have a business owner mindset. They possess customer and market understanding and drive a culture of growth and learning.
  

Benefits

Perks That Make a Difference

• HMO coverage
  
• Competitive Package
  
• Hybrid work set-up
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Who are we?  

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience