Senior Team Leader

Supervisors/Team Leaders (Call Centre & Customer Service)

Accenture in the Philippines is currently looking for talented individuals for our Service Delivery Ops Associate Manager.  

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at 

About the Role:  Asa Service Delivery Ops Associate Manager,  you will perform the following (but not limited to) duties and responsibilities: 

• Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.
• Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. 
• Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.
• Works with the Ops Manager in reviewing performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.
• Initiates and promotes continuous improvement programs across sphere of influence.

About You:  The ideal candidate will have the following skills and experience: 

• Minimum of 7 years BPO professional experience with 5 years Supervisory position.
• Strong planning skills; able to manage multiple priorities and tasks.
• Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources.
• Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.
• Managing measured productivity of team.
• Experience managing productivity-driven operation.
• General knowledge of human resources policies and procedures.

If you are interested in being part of our diverse community, apply directly to this job advertisement . Upon application, you will receive an email from our recruiters and will be asked to create and complete your Workday profile. Make sure to complete all the required information within 24 hours for us to process your application. 

What’s in it for you? Start your Accenture journey to enjoy these benefits:  

• HMO coverage (medical, dental, mental health) from day 1 of employment 
• Free medicines for you and your dependents* 
• Expanded maternity leave up to 120 days* 
• Expanded paternity leave up to 30 days* 
• Employee Stock Purchase Plan 
• Paid Sick and Vacation Leaves 
• Allowances, company bonuses, and performance incentives 
• Loyalty and Christmas Gift 
• Inclusion and Diversity Benefits 
• Flexible working arrangements 
• Company-sponsored trainings like upskilling and certification 
• Volunteering opportunities 

Equal employment Opportunity Statement  

All employment decisions shall be made without regard to .age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.  

Job candidates will not be obligated to disclose sealed or expunged records of convictions or arrest as part of the hiring process.  

Accenture is committed to providing veteran employment opportunities to our service men and women.  

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring Process.  

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at

*accepting walk-in applicants

Manila

GF Robinsons Cybergate 1, Pioneer Street corner EDSA, Mandaluyong City

Monday to Friday, 9:00 AM to 5:00 PM

Monday to Friday, 9:00 AM to 5:00 PM

Cebu

Monday to Friday, 9:00 AM to 5:00 PM

Stay connected

Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the Philippines

Ready to join us?

Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at (Please do not send any CV to this email)

Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at

*accepting walk-in applicants

Manila

GF Robinsons Cybergate 1, Pioneer Street corner EDSA, Mandaluyong City

Monday to Friday, 9:00 AM to 5:00 PM

Monday to Friday, 9:00 AM to 5:00 PM

Cebu

Monday to Friday, 9:00 AM to 5:00 PM

Stay connected

Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the Philippines

Ready to join us?

Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at (Please do not send any CV to this email)

Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

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Perks and benefits

Medical

Miscellaneous allowance

Employee Stock Purchase, Plan, Expanded Maternity

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