Services Technician - Fast Hire

We are hiring a driven Services Technician to join our passionate team at Insight in Pasig.
Growing your career as a Full Time Services Technician is an awesome opportunity to develop exceptional skills.
If you are strong in cooperation, problem-solving and have the right experience for the job, then apply for the position of Services Technician at Insight today!

Requisition Number: 91170 

BASIC FUNCTION

Position Overview

Single point of contact for real-time critical client IT Infrastructure, Application, Devices Alerts/Incidents when there is a service disruption, service requests, and for some categories of requests. Event Managers(Services Technicians) play a vital role in an organization’s IT service operations as it provides a platform that acts as the “eyes of IT”. Tracking events across IT infrastructure and processes to ensure the proper functioning of the business.

What you’ll do at Insight

• Services Technician for Event Enablement Team under Managed Services.
• Will be providing a point of communication with the customer in terms of infrastructure health and a point of coordination for Global Response Team (GRT) and perform triage
• Real-Time Monitoring of Insight and its Global Customer’s IT Infrastructure, Application, and Devices Alerts/Incidents through Global-NA ServiceNow and ScienceLogic, Prioritize issues appropriately to ensure the availability of critical business services
• The event Enablement Team performs these actions effectively and drives the efficiency and effectiveness of the incident management process
• Process Critical High Priority/Severity to Minor Alerts/Incidents including Creation, Escalation of High Priority/Severity Incidents for Insight and ALL CDCT customers
• Correlation of Alerts/Incidents, Monitoring of Callrecords through ServiceNow, Monthly Service Review/Speed to Data report through ScienceLogic, and Maintaining the agreed SLA with accuracy and documentation based on procedure and guidelines
• Execution and participation in BCP informing the Local and US Counterpart Team, 24/7 Operational Support, and willingness to go on sudden shift changes based on operational need

What you’ll need to join Insight

• Basic to Intermediate knowledge of information technology terminology (Virtualization, Cloud, Network, Data Center, IoT, Hardware, Software), At least basic to intermediate hands-on experience with ServiceNow components, such as Incident Management or Alert Management
• Knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
• Basic to Intermediate knowledge of ScienceLogic, Okta, 0365, Slack, MS Teams, and RDP for jump boxes access (future task)
• Communicate effectively across all levels of the organization
• Ability to work in a collaborative team environment
• Bachelor’s Degree in Computer Science, IT, or related field, Good problem solver and out-of-the-box thinker
• Newly graduated or at least with 1-year experience in a Call Center as Technical Support, Service Desk, IT Helpdesk, or Desktop Support is an advantage
• Knowledge or experience in hardware, software, and networking, Knowledge or experience in supporting Windows and Linux, Excellent communication skills and documentation skills, Willing to work shifting schedules.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,  click here .

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at  insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Benefits of working as a Services Technician in Pasig:

● Company offers great benefits
● Opportunities to grow
● Attractive package