Spark your career at TTEC Cebu | Technical Support Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park. 

What You’ll be Doing 
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers  
• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role 

• At least 1-year BPO experience (Voice) if you’ve completed Senior High School or 2 years in college 
• Must have Technical Background 
• Recognize, apply and explain your product or service knowledge  
• Computer experience 

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives