Sponsor Advocate Manager

Sponsor Advocate Manager is equivalent to a Call Center Manager. This is a new position in the Unbound Philippine Branch - an International NGO. It requires working on a night shift and on-site in a Call Center environment. It manages up to 15 individuals only. The work assignment is in Quezon City.

Qualifications

· College diploma two + year related experience and/or training or equivalent combination of education and experience.

· 1 to 3 years of service or sales-oriented positions depending on the level assigned.

· Past manager or leadership experience is preferred.

· Former member of the Unbound sponsorship program or Unbound scholarship program preferred.

· Knowledgeable with Unbound initiatives, programs, and services.

· Ability to retain mass information and communicate the values of the organization.

· Ability to listen to clients and resolve concerns with empathy while maintain composure and professionalism.

· Ability to apply critical thinking skills.

· Excellent conflict resolution.

· Strong written and verbal communication.

· Excellent attention to detail.

· Solution-minded when problem-solving.

· Ability to multi-task (talk on the phone, and type on computer at the same time).

· Ability to work on a team and be a team player while having to work independently.

· Ability to understand and follow through on instructions.

· Computer skills required in a Windows environment.

· Type 40 to 50 wpm and must be comfortable working with and learning relational database programs.

· Comfortable with change management.

· Proficient in English and pass verbal and written English tests with a score between B2-C2 average in CEFR (Common European Framework of Reference)

Supervisory Responsibilities: (1 to # direct reports) Responsibilities include interviewing, hiring, and training employees developing staff, planning, and assigning work, appraising performance rewarding and dealing with staff relation/corrective action addressing complaints and resolving problems. Carries out supervisory responsibilities in accordance with Unbound's policies and applicable laws.

(Night Shift is a requirement in the Philippines). Work and holiday schedules are required to align with the US holiday calendar. The noise level in the work environment is moderate.