Sr. Customer Service Engineer

Key Responsibilities (Detailed outline of the role holder)

 Support Pre-sales operations like demo, Roadshow and Site inspection.

 Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.

 Maintaining requires site kit to reduce downtime of machine.

 Providing Key Operator Training to users.

 Taking Care of Service deliverables to ensure maximum customer satisfaction.

 Insuring the maximum output in most economical way and make sure the installation within the committed time frame.

 Service revenue growth via Volume growth initiative and inventory Management.

 Should be ready to work in 24x7 environments as per business needs.

 Should be ready to travel extensively to support customers.

 Active participation in Programs runs by organization like SMT, Outward etc. Desired Skills, Experience and Required Qualification Desired Skills Experience Required Qualification Technical understanding of Production Printers.

Overall experience of 3+ years in handling Production Printers & Technical Support Diploma/B.E. / B. Tech

- Installation, Configuration, Maintenance & Troubleshooting of Multi-functional Printer (MFP), Network & Local Printers

- Hardware and software troubleshooting like copy quality, SC Error codes and ELP s/w for MFP printers

- Configure Print Server