Support Officer - Remote Work

Job Description: Cropital is seeking a driven and energetic individual to join our team as a Support Officer in a remote work position. As an Entry Level Support Officer, you will be responsible for providing assistance to our clients and team members to ensure smooth operations and customer satisfaction.

Responsibilities: 1. Respond to client inquiries and provide timely and accurate support via email, phone, or chat. 2. Assist in onboarding new clients and providing training on our platform and services. 3. Identify and escalate issues to the appropriate team members for resolution. 4. Collaborate with the sales and marketing team to promote our services and attract new clients. 5. Compile and analyze data to create reports for management review. 6. Support team members in various administrative tasks as needed.

Requirements: 1. Excellent communication skills and customer service orientation. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and manage time effectively. 4. Proficiency in Microsoft Office suite and familiarity with CRM software preferred. 5. Bachelor's degree in Business Administration or related field is a plus. 6. Must have access to a reliable internet connection and computer for remote work.

Personality Traits: - Driven - Energetic

Soft Skills: - Planning - Creativity

Benefits: - Parental leave - Paid Time Off (PTO) - Profit sharing

Working Environment: At Cropital, we cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Cropital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

Deadline to apply: 2024-05-13

If you meet the requirements and are excited about the opportunity to join a dynamic and innovative company like Cropital, we encourage you to apply for the Support Officer position today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.