Support Representative - Remote Work

Zalora Philippines is seeking a passionate and confident Support Representative to join our remote team in Parañaque, NCR, Philippines. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Provide exceptional customer service through various channels including phone, email, and chat. 2. Assist customers with inquiries, concerns, and technical issues regarding their orders and products. 3. Escalate complex issues to the appropriate department for resolution. 4. Identify and implement innovative solutions to improve customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to ensure consistent and high-quality support. 7. Participate in training and development programs to enhance product knowledge and customer service skills.

Requirements: 1. Confident and passionate individual with excellent communication skills. 2. Strong people management skills and ability to work effectively in a team environment. 3. Demonstrated innovation and problem-solving abilities. 4. High school diploma or equivalent. 5. Proficient in English and Tagalog. 6. Comfortable working remotely and independently. 7. Willingness to work flexible hours, including weekends and holidays.

Benefits: 1. Medical coverage for employees and their dependents. 2. Gym membership reimbursement for a healthy work-life balance. 3. Paid overtime opportunities for additional income. 4. Opportunities for unlimited personal and professional growth within the company.

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: May 13, 2024

Join Zalora Philippines as a Support Representative and be part of a dynamic team that values innovation, excellence, and customer satisfaction. Apply now and take the first step towards a rewarding career in customer support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.