System Engineer (Service Desk/Helpdesk)

Job Description

System Engineer

Department: Service Delivery

Reports to: Training Team

Work Model: WFO

Shift Type: Rotational shifts in EST

Position Summary

The System Engineer position, reports directly to the Technical Team Lead , investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. 

The System Engineer is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

Education and Qualifications

· Bachelor's degree.

· Minimum one year of experience in dealing with international clients.

· Experience of working with teams of English-speaking countries

Responsibilities

· Network Monitoring

· Event Management and Incident Management

· Diagnosing IT infrastructure errors

· Troubleshooting network and server issues

· Maintaining patch and update management

· Backup management

· Escalating issues and outages

Capabilities

Skills

· Technology Graduate OR Bachelor of Science in IT

· Must have a prior minimum 1 year of experience in a technical support role.

· Effective interpersonal skills and relationship-building skills

· Strong written and oral communication skills (Must have)

· Strong analytical and problem-solving abilities, with keen attention to detail

· Must be a team player but should also understand the importance of individual contributions.

· Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

· Must be flexible to work any shift in a 24/7 operation including night shifts.

· Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements.

· The work location will be decided by the Organization depending upon the business requirement.

· Candidate should be amendable to work from office.

Behavioral Skills

· Longevity and commitment in previous work

· Team player.

· Ability to meet target under pressure and time bound deadlines.

· Dynamic and pleasing attitude and personality.

Our Culture and You

What does the day in life look like for the Junior System Administrator You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. 

Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose. 

Benefits

HMO Principal

Maximum Benefit Limit Per Illness Per Year of PHP150,000.00 +1 Free Dependents Maximum Benefit Limit Per Illness Per Year of PHP150,000.00

50% Coverage on 2nd Dependent Maximum Benefit Limit Per Illness Per Year of PHP150,000.00 and 100% coverage on employee 2nd year.

Pru Life UK Life Insurance

Death Benefit: PHP1,000,000.00

Accidental Death and Disablement Benefit Rider: PHP1,000,000.00

Crisis Cover Benefit: PHP500,000.00

13th Month Pay - Equivalent to your monthly pay (and pro-rated according to base pay on your initial year of engagement), paid out every December

Service Incentive Leaves

12- Vacation Leaves

12- Sick Leave