Technical Support Analyst

Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services Position: Technical Support Analyst Company Industry: BPO Company Work Location: Ortigas Work Schedule: Morning-Mid shift Work Set Up: Onsite Salary: Php 25,000-Php 30,000 Benefits:

• Insurance and HMO
• Career growth
• Company perks
• Work life balance
• Salary Increase

• 2-3 years’ experience in Customer Support and Technical communication
• Experience in troubleshooting different hardware and software issues
• Familiarity with basic phone etiquette and excellent listening abilities.
• Strong written and vocal English communication abilities.
• Open to work onsite

• Responsible for responding to all customer request and inquires
• Accurately responds to clients’ questions via email, phone and other channels.
• Actively participation to company training
• Troubleshoot issues with team members and technical resources as necessary to guarantee
• complete resolution.
• Building a good relationship with client and customer

• Paper Screening
• Hr Interview
• Hiring Manager Interview