TTEC Pasay Up To PHP, Package Retail Chat Specialist III Work Onsite

TTEC Pasay | Up to PHP33,850 Package | Retail Chat Specialist III | Work Onsite APPLY NOW

TTEC

National Capital Region (NCR), Pasay City

• At least 3 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a High School Diploma on any course.
• Junior Associate (1-4 yrs experience) specializing in Customer Service or equivalent.
• Required skill(s): Customer Service Oriented.

Responsibilities

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC? 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City  

What You’ll be Doing  

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll  

Answer incoming communications from customers 

Connect and resolve issues with customers using voice or non-voice platforms 

What You Bring to the Role  

Completed 2nd year in college or equivalent 

2 years or more call center experience 

Ability to type at least 25 words per minute (WPM) 

Great written communication skills including grammar and spelling

Previous experience in handling complex or escalated customer issues 

Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations 

What You Can Expect  

Supportive of your career and professional development 

An inclusive culture and community minded organization where giving back is encouraged 

A global team of curious lifelong learners guided by our company values 

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

• Location: Pasay City, National Capital Region (NCR).