Urgent Hiring Customer Service Associate Video On-Demand Streaming Taguig

Urgent Hiring | Customer Service Associate | Video On-Demand Streaming | Taguig

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

• Supports across live chat, email, phone, social media, and App reviews
• Upholds the client brand, champions fan loyalty, and the guest experience
• Delivers exceptional Guest Service, to achieve required customer satisfaction targets
• Responds and resolves Guest queries efficiently, in a timely manner
• Maintains up to date knowledge of products and updates to the product
• Adheres to and follows any Disney processes to resolve Guest queries
• Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM
• Takes ownership of queries or complaints raised by Guests, to resolve their concerns
• Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines
• Highlights any potential contact drivers and shares learnings gathered with Disney GX team
• Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is always provided to the Guest
• Any other tasks assigned by supervisors

MINIMUM QUALIFICATIONS

• Customer Service experience is preferred
• At least High School Graduate
• Excellent verbal and written communication skills
• Has a passion for providing an exceptional Guest experience
• Basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
• Strong problem-diagnosis and problem-solving skills
• Demonstrates a strong understanding of customer satisfaction and service excellence
• Able to work with a dynamic team and has great attention to detail

WHAT WE OFFER:

• Competitive compensation package
• Paid training
• Life insurance
• Paid time-off
• Sick leave conversion
• Enrich program (Educational support for employees)
• Annual performance-based merit increase
• Employee recognition
• Employee Referral Program
• All mandatory statutory benefits
• Equal employment opportunity

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