Web Chat Manager - Remote Work

Job Description:

Flowerstore.ph is seeking a talented and experienced Web Chat Manager to join our team in a remote work setting. As a Web Chat Manager, you will be responsible for overseeing and managing our web chat platform to ensure excellent customer service and satisfaction.

Responsibilities: 1. Manage and supervise a team of web chat agents to ensure prompt and efficient responses to customer inquiries and concerns. 2. Develop and implement strategies to optimize the web chat platform for increased customer engagement and satisfaction. 3. Monitor chat logs and provide feedback and coaching to agents to improve performance. 4. Collaborate with other departments to resolve customer issues and improve overall customer experience. 5. Analyze chat data and generate reports to identify trends and make recommendations for improvement. 6. Stay updated on industry best practices and new technologies to enhance the web chat platform.

Requirements: 1. 7 years of experience in a customer service or web chat management role. 2. Passionate about delivering excellent customer service and creating positive customer experiences. 3. Reliable and able to work independently in a remote work setting. 4. Strong teamwork skills and ability to collaborate effectively with cross-functional teams. 5. Excellent research skills to stay informed about industry trends and best practices. 6. Experience in using web chat platforms and customer service software. 7. Bachelor's degree in Marketing, Communications, or related field preferred.

Benefits: - Vision insurance - Visa sponsorship - Company transportation

Working Environment: At Flowerstore.ph, we strive to pursue excellence in every endeavor and set a high standard for achievement. We value teamwork, innovation, and continuous improvement.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.