CSR MANAGER

Company Profile

Atlantis is a leader in the dive resort and liveaboard industry in Asia with a great reputation (as is evident on trip advisor and other review sites). We have consistently set trends and standards for the last two decades and work tirelessly to provide the ultimate scuba diving vacation for our guests. “Arrive as a guest, leave as a friend”.

The Position

Reservations Manager is responsible for managing the reservations team in handling reservations functions, achieving customer satisfaction and resort revenue goals. Reporting directly to the President of Sales and Marketing.

Working with the COO and CEO not only help formulate rates and packages, but have to be able to find appropriate ways and means of making policy work.

The role is results driven and the Reservations Manager has to possess a varied skill set from sales, finance and accountability to customer service and great people skills.

Responsible for soliciting and managing reservations sales-related opportunities.

Understanding markets and maximizing revenue by actively up-selling business opportunities, identifying new reservations sales business.

Understanding the property’s primary target customer and service expectations, serving the customer by understanding their business, issues and concerns to offer and recommend the appropriate services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Ensures and drives customer loyalty by delivering service excellence throughout each customer experience.

Manages and provides training and work assignments to reservations staff.

Utilizes company’s intranet, programs and reservations systems for resources and information

Education

• College Degree
• Formal management development/training (please specify details)
• Scuba diver or Scuba Professional

Experience

• At least four years management experience in hospitality or retail (clearly name companies, their web sites and your role/responsibilities/achievements)
• Have travel or work experience in Asia (Philippines, Malaysia, Indonesia, Thailand, Vietnam, Cambodia)
• Experience in using various hotel operations and reservations software

Knowledge & Skills

• Thorough understanding of hotel operations and guest service
• Must possess professional demeanor with the ability to resolve customer complaints and staff issues in a positive manner.
• Have exceptional guest care and communication skills
• Speak and write fluent English and additional languages (preferred)
• Be highly self motivated and be able to work alone
• Exhibit leadership and people management skills
• Excellent negotiating skills and creative selling abilities

License and Certifications

• SSI OWSI (or higher) with Nitrox

Benefits

• Long term career with stable market leader
• Staff Incentive Scheme
• Access to an extensive in house training program
• 14 days Annual Vacation Leave (following one year of service)
• Convertible to Cash 5 days Sick Leave (following one year of service)
• Annual Health Insurance allowance
• Free meal program while at work
• Access to a Staff Association that provides financial assistance to staff through loans with minimal interest.
• Discounts on all resort services
• Diving and dive career development
• Generous Tip Pool Scheme

Job Types: Full-time, Permanent

Benefits:

• Flextime

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Tips

Ability to commute/relocate:

• Dumaguete, Negros Oriental: Reliably commute or planning to relocate before starting work (Required)