Customer Service Operations Executive

Where Cleanliness Meets Care: Join An International Team in the Thriving Domestic Cleaning Service Industry!

Discover the potential with our partner a lively cleaning company based in London UK. They go beyond regular cleaning focusing on making things easy and dependable. What makes them special Their leaders have lots of experience over 50 years together making successful businesses and helping exciting new ones in the UK. They offer lots of services from onetime cleaning to regular maintenance and special jobs like ironing and cleaning fridges and ovens. With big investors behind them our partner has become the biggest cleaning service in the UK. Now they want to be the goto choice for all household chores. Theyre not stopping there; theyre also helping people find the right person for other home jobs like plumbing and gardening. Come join them on their journey of innovation and opportunity and be part of changing how households get things done.

What Your Role Looks Like:

As a Customer Service & Operations Executive you will play a crucial role in our client s retentions team focusing on retaining and winning back customers. Your motivation and skill in retaining canceling customers and reengaging lapsed ones will be essential. Through empathetic and rapportrich conversations you will work towards meeting retention targets and ensuring customer satisfaction.

A Journey Through Your Career:

Employment Type: Fulltime

Schedule: Mid Shift Mon Fri 03:00 PM 12:00 AM

Work Arrangement: Hybrid Makati (Hybrid after 36 months)

Perks: Day 1 HMO Abovemarket salary Global exposure

Credentials That Speak Volumes:

• Background
  

• You must be educated to degree level.
  
• You must have 5 years of experience in customer service.
  
• You should be seeking to build a longterm career with Housekeep; thus candidates with a stable job history are preferred.
  
• You should have experience working with email chat and phone.
  
• Having experience working with UK customers and in a marketplace service is a plus.
  
• You should be techsavvy and experience working with Zendesk is a plus.
  

• Customer Service Skills
  

• You must possess exceptional customer service skills and be passionate about delivering amazing experiences.
  
• Your communication skills both written and spoken English must be exceptional.
  
• You should be able to demonstrate great judgment and practical problemsolving skills.
  

Responsibilities in Focus:

• You ll provide inbound and outbound customer support via email phone and live chat.
  
• You ll deliver exceptional service to our customers and Housekeepers.
  
• You ll deal with a wide range of issues: from ensuring that every cleaning goes ahead without a problem to helping us manage the relationship with our Housekeepers. It s fun engaging and varied.
  
• No two problems are the same. So you ll take full ownership of issues and will be empowered to fix every issue the first time every time.
  
• You ll work fast and effectively to ensure we respond to customers and Housekeepers inquiries quickly.
  

Perks That Polish Your Career:

• Above average industry standard compensation package
  
• HMO coverage including 1 dependent upon hire
  
• 20 leave credits per year consumed at your discretion with up to 5 days commutable to cash
  
• Exposure to worldclass highlevel management from foreign superiors
  
• Employee engagement activities
  
• Lots of opportunities to build a career working with a fastgrowing business as we build our team in the Philippines.
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career . Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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