Customer Support Representative

Qualifications:

• Bachelor’s degree in IT, Business, Hospitality Management, or a related field preferred
• Interest in technology and software solutions, especially in vacation rental/hospitality industry
• Excellent communication skills with a customer-centric approach
• Familiarity with CRM systems or help desk software is a plus
• Strong problem-solving skills to address customer needs effectively
• Ability to work independently and collaborate with cross-functional teams
• Willing to report onsite and work various shifts for comprehensive customer support

• Provide exceptional support via phone, email, and chat channels to delight customers
• Dive into technical issues, guiding customers to streamline booking management processes
• Document interactions, gather feedback, and collaborate with product development
• Collaborate cross-functionally to ensure a seamless user experience
• Educate customers on new features and updates to maximize software utilization