eCommerce Fulfillment Manager

Experience and Education

• Graduate of Information Technology / or Business Management / Administration
• Technical Expertise (software, hardware, & compliance)
• Requires at least 10 years previous professional leadership / managerial experience specialized in the field of IT.
• Excellent communication and interpersonal / social skills with the ability to work effectively in a matrix organization.
• Self-starter with an ability to learn beyond formal training, aptitude for delivering quality service.
• Able to exhibit a high level of confidentiality.
• Excellent organizational / management skills.
• Must be able to identify and resolve problems in a strategic and efficient manner.
• Must be able to gather and analyze information skillfully.
• Exposed in Strategic business operation (country / regional)

Core Job Functions
The Manager ensures day-to-day operation of a sub-function or function within a single country. This position carries out the high-level responsibilities representing the section / unit and reports to either sub-function heads or function heads located in single country.

• First level of full people management leads a team through expertise in most or all areas within a function or mastery of specific professional discipline.
• Tactical role which provides a marked contribution to defining the direction for new products, processes, standards, or operational plans based upon business strategy, with a significant mid-term impact on business unit overall results.
• Provides a second level management to a group of one or more teams led by a supervisor/ team leader which in turn could comprise a combination of professional, technical, and administrative staff.
• Identifies problems and significantly improves, changes, or adapts existing methods and techniques.
• Reports to Senior Manager / Director level.
• Support the implementation and control rather than policy and strategy development.
• Decisions typically impact within the sub-function only.
• May have small to medium profit and loss responsibility.
• May have involvement in regional projects, but as a team member rather than project leader.
• Identifies problems and analyses complex issues to significantly improve, change or adapt existing methods and techniques.
• Provides a third level of management to a group of one or more teams within a function, which in turn could comprise a combination of professional, technical and administrative staff.
• Accountable for budget and policy recommendations and implementation, career development of others as well as medium term planning.
• Assist in determining the strategic direction of functional area within their scope of operation.
• Typically has management from team lead to supervisor levels and/or individual professionals from intermediate to Principal levels experience.
• Advocate for high quality standards and compliance.
• Act as second in command in the absence of Senior Manager / Group Director.
• Ensures department business alignment (onshore / offshore).
• Strategic partners in driving the company-wide programs.
• Supports Employee safety, welfare, wellness, and health.