Order Management Specialist

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JOB DESCRIPTION

Job Summary

The Order Management Specialist position is responsible for ensuring the order accuracy of Metro-E, Carrier and Cell Backhaul orders. Order accuracy includes verification based on clean order policy. Clean order policy ensures all information is received for order entry, provisioning, network operations center and billing to build, invoice and support the Ethernet and Carrier Ethernet services.

Job Summary

The Order Management Specialist position is responsible for ensuring the order accuracy of Metro-E, Carrier and Cell Backhaul orders. Order accuracy includes verification based on clean order policy. Clean order policy ensures all information is received for order entry, provisioning, network operations center and billing to build, invoice and support the Ethernet and Carrier Ethernet services.

Job Description

The Order Management Specialist position requires the ability to understand contractual obligations, service level agreements, network designs, plant test dates (PTD), access service requests (ASR) and firm order commitment (FOC). This position will work closely with Sales, Design Engineering, Project Management, Provisioning, Network Operations and Billing. 

• Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers. Work with sales and sales design engineers for order clarification. Following the “clean” order requirements for processing of order.

• Enter Metro-E and Carrier orders into customer management system and track order to completion.

• Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system. Track to completion.

• Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups. Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements. 

• Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service.

• Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary.

• Provide support to internal groups regarding contract price changes and order inquiries.

• Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision.

• Other duties as assigned

Employees at all levels are expected to have:

• Five years of Telecommunications experience. Experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus. 

• Bachelor’s degree or equivalent work experience

• One to two years project management experience a plus

• Demonstrated understanding of data services/solutions

• Dynamic Routing (Border Gateway Protocol)

• Static Routing

• IP Address Allocation

• Proficient in Microsoft Office suite specifically Excel, Word & Power Point.

• Experience tracking orders and identifying issues in order processing which impacts service installation and customer billing.

• Knowledge of Comcast Business Services – Enterprise process and tools a plus.

• Experience with analyzing customer invoices a plus

• A strong commitment to customer experience

• Strong analytical, organizational and problem solving skills

• Ability to manage multiple priorities, timelines and demands of the business environment. 

• Self motivated individual with dedicated sense of follow-up

• Advanced oral and written communications

Work Schedule / Set-up:

• Candidate must be amenable with Hybrid work set-up

• Okay with nigh shift

• Willing to work in Mandaluyong City

Disclaimer:  This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.