Quality and Process Excellence Lead

LOCATION: CEBU PHILIPPINES

JOB TITLE: QUALITY AND PROCESS EXCELLENCE LEAD

Job Role & Responsibility/Designation: Quality and Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute. Skills ( Must Have)

• Program management & change management.
• Problem-solving tools/ analytical skills.
• Excellent communication / interpersonal, facilitation skills.
• High energy level, confident, assertive and team player.

Experience ( Minimum)

• Consulting Experience.
• Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.
• Experience of managing team of quality practitioners.

Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering

• Exposure toISO, CMMi or COPC will be added advantage.
• Consulting experience in Shared Services Set up/BPO space is desirable.

Job Description

• Responsible for driving quality initiatives for Wipro / Client Accounts.
• Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes.
• Leverage business optimization & innovation tools & application for process re-engineering.
• Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
• Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship.
• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation.

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