Retail Operations Senior Manager

About the job Retail Operations Senior Manager

Summary:

TheRetail Operations Senior Managerdrives the sales strategy and is accountable for ensuring that the field teams are in compliance with the edamama service standard through the creation, implementation and execution of the sales and coaching processes. In addition to building a fun, energetic, informative, and skill-driven environment for learning and development, this person ensures that all edamama Omnichannel staff are constantly and consistently trained to succeed. This person is the guardian of edamama DNA and is responsible for ensuring that this is upheld and reflected in all sales touchpoints.

Responsibilities:

Business Acumen:

• Responsible for driving retail sales achievement for total offline business against sales plan.
• Create and develop a clear sales and education strategy to achieve daily/monthly/yearly goals and effectively cascading this to the field staff. Part of this responsibility is driving the growth of comparable doors as well as increasing staff productivity.
• Able to create new tools and streamline processes with the goal of making operations more efficient.
• Ensure the sales and education calendar is aligned to support marketing initiatives. Effectively lead field teams to ensure that all initiatives are met and collaborate with the marketing team on in-store initiatives.
• Collaborate with all stakeholders to track, manage and improve store KPIs - Sales, AOV, Transaction and Quantity Counts alongside Staff Productivity.
• Coordinate with the merchandising team as well as any other internal stakeholders (ie Warehouse) and support store deliveries for replenishment and new arrival stocks
• Managing and reproducing stable operations and process among all stores which include, but are not limited to:
  • Sales floor operations
  • Cash wrap operations
  • Stockroom management
  • Staff guidelines

Staff Recruitment and Development:

• In charge of total staff recruitment, retention and productivity and s the key brand representative to all external partners pertaining to field team development.
• Ensure that all stores are appropriately staffed with the right people.
• Responsible for field education, induction and driving product knowledge within the physical stores.
• Take charge of ensuring that all staff are compliant with grooming and uniform guidelines.
• Create and execute strategies with a laser focus on continuous improvement in staff productivity.
• Ensure field teams are ready to execute any and all campaign promotions, visual merchandising needs in order to drive sales on ground.
• Lead weekly alignment meetings with store leads to ensure that communication lines are wide open throughout all organizational touchpoints.
• Identify and address key challenges and provide action plans in order to overcome bottlenecks in each individuals selling process.
• Teach, coach, motivate and develop employees effectively to create growth within teams and challenge store staff to consistently deliver results.
• Consistently reviews field team performance to ensure alignment to overall commercial goals and coaches through performance improvement plans.
• Able to inspire teams by putting a strong priority on service excellence and leading by example.

Store Operations:

• Creation and compliance of house rules and processes.
• In charge of monitoring and reporting the market landscape to ensure that the brand stays competitive and up-to-date in terms of store operations, sales initiatives and staff management.
• Facilitate regular stock count and inventory alignment across all stores.
• Ensure that stores are fully stocked with consumables and service supplies by performing regular audits.
• Ensure that merchandise is displayed in accordance with the visual merchandising guidelines and communicate changes with the aim to make the store more conducive for sales.

Qualifications:

• Minimum 10 years in the retail industry
• Go getter and results-oriented
• Able to coach and mentor teams for performance