Sr. Manager, Communications

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Manager, Communications

• Summary:
  Along with the Director/Sr. Director, drives the Communications Team to achieve individual, team and business goals. Safeguards the risk and reputation of the organization by managing strategic and tactical branding and communications efforts, both internal and external. Functions as the alternate Crisis Communications lead. Engages with various stakeholders to determine the right strategies which support culture change, awareness and engagement. Highly collaborative and highly visible. Works closely with the different leads across Support Functions and Operations. Identifies and drives innovation for communications in an evolving environment.

  General Responsibilities:

  • Strategy development, planning and tactical delivery of communications content and channels for Capital One Philippines: both internal (across multiple projects and initiatives) and external.
  • Reviews and approves content through identified appropriate internal and external channels prior to final approval by Head of Communications
  • Develops and maintains a strong collaborative partnership with various internal stakeholders and customers from Capital One Philippines and from the broader Customer Channels or Card Communications Team.
  • Relationship management with external communications agencies that may be performing work on behalf of Capital One Philippines.
  • Manages financial budget assigned directly to the Communications Team.
  • Secondary lead for Risk-related activities such as Corporate Audits and Business Continuity Activities.
  • Provides functional leadership to a team, as applicable, including ensuring adherence to agreed-upon timelines and quality of work produced by the team.
  • Other job-related duties that may be assigned from time to time.

  
  Basic Qualifications:

  Educational Background and Professional Experience:

  • Bachelor’s degree in Communication Arts, Organization Communications, Marketing, Advertising, Business Management or other related courses, or with equivalent work experience
  • 8 or more years of experience in Corporate Communications, Organizational Communications, Marketing or Advertising in a managerial capacity
  • Experience in managing and handling Crisis Communications
  • Experience in collaborating across all levels in an organization that is fast-paced
  • Experienced in developing end-to-end communications strategies with measures of success, developing content (written and creative formats) and managing/monitoring tactical delivery
  • Experienced in engaging with public relations/media firms and developing strategies for external communications and organizational brand management
  • Candidate must be willing to work in Alabang when needed
  • Candidate must be willing to work in a mid shift schedule
  • Work set up is predominantly "Work at Home"

  Skills Required:

  • Consistent drive for results and customer orientation
  • Strong judgment, collaboration and influencing skills
  • Excellent verbal and written skills

  Preferred Qualifications:

  • Experience within the BPO and financial services industry

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).