Systems Security Engineer

Systems Security Engineer

Location: Taguig City, Philippines

Hybrid Work Structure

Primary Purpose

Individuals within the System Security Engineer role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They maintain and monitor the security of Nice’s lab and production environments.

They also maintain the ongoing security of the infrastructure. This includes monitoring the operating environments; owning audit projects, being proactive with compliance and remediation efforts and providing assistance to other teams as necessary Individuals in this job family are also responsible for the overall systems security posture of inContact’s lab and production environments.

Major Functions/Responsibility

• Maintain, monitor, and support the infrastructure environment.
• Supports multiple systems or applications of medium to high complexity.
• Diagnoses and resolves complex hardware, software, and connectivity problems.
• Follows defined procedures to monitor systems and resolve issues.
• Reviews performance reports for infrastructure elements.
• Implements remediation required by audits/assessments, and documents as necessary.
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements.
• May participate in contributing to process and automation improvements by working with appropriate resources.
• Performs routine maintenance tasks for infrastructure systems such as backups, patching, firmware updates, etc…
• Maintain lab and production storage systems.
• Manage Mail, DNS, FTP, IIS, and Application environments.
• Set up and maintain server system and file security.
• Monitor and optimize performance of infrastructure elements.
• Maintain documentation of servers and networking equipment.
• Work with vendors to troubleshoot problems and evaluate new products.
• Participate in the on-call rotation.
• Communicates events to stakeholders, teams, and leadership.
• Communicate in an effective and professional way with customers in and outside of inContact.

Education Requirement:

Bachelor’s degree in computer science, Business Information Systems, or related field or equivalent work experience required.

Experience Requirement:

• 4+ years in Windows Server Administration
• 4+ years configuring server hardware and OS.
• Excellent knowledge of Windows Domains, Active Directory, DNS, Mail, DNS
• Experience managing enterprise storage solutions.
• Experience working with Management Systems and SNMP
• Experience working in a PCI 1 / FedRAMP compliant environment.
• Experience managing VMware environment.
• 4+ years communicating in English in a technical field.
• Experience monitoring and maintaining AWS environments.

Experience Preferred:

• Linux administration
• Experience monitoring and maintaining Cloud environments.
• Experience with automation tools like chef. Experience working with SQL.
• Experience developing software solutions in C#.
• Experience working with PowerShell and other scripting languages.