Technical Support Representative - Urgent

We are looking to hire an energetic Technical Support Representative to join our dynamic team at EMAPTA in Philippines.
Growing your career as a Full Time Technical Support Representative is a fantastic opportunity to develop relevant skills.
If you are strong in critical thinking, persuasion and have the right drive for the job, then apply for the position of Technical Support Representative at EMAPTA today!


Job Description Invest in your growth as a Technical Support Representative ! We're on the lookout for tech-savvy, creative, and empathic peopleto help troubleshoot any hardware or software-related concerns customers and stakeholders may have. In this role, you'llprovide a highlevel of support for customers through phone, chat, and email and receive great perks on top of a competitive salary. Here are some basic details:

• Employment Type: Full-Time, In-Office
  
• Schedule: Five-day workweek, Shifting Schedule
  
• Free Learning Sessions (c/o Emapta Academy): Yes
  
• Provide support via email, chat, and calls to customers who need help
  
• Help resolve troubleshooting issues effectively by asking the right questions to arrive at the right answers
  
• Encouraging customers to upgrade their services or ask how you can you be of more assistance
  

So, you made it up to this point! Send in your CV (Curriculum Vitae), we look forward to hearing from you. Our story For over a decade, we've successfully linked skilled professionals and industry starters to our global client organisations, so they don't have to go abroad to emigrate. Join Emapta , where it's not just about work- it's about forming meaningful professional relationships that inspire you to invest in your career growth and success. Enjoy the #EmaptaExperience. If you want to know more about our recruitment process, watch this video. Requirements

• Years Worked: One or more in relevant industries
  
• Education: BA or BS in any Information Technology-related course
  
• Working knowledge
  
• Ticketing tools
  
• Handling client complaints, escalations, and technical troubleshooting issues
  
• MS Office Suite
  
• Nice-to-have: TL experience
  
• Documentation (Producing reports)
  
• Strong communication skills in client's preferred language
  
• Able to handle inbound calls
  
• Asks the right questions to arrive at the right solutions
  
• Soft Skills: Proactive, team player, has a problem-solving mindset, acts quickly, detail and customer-oriented, and is adaptable to shifting schedules
  

Benefits

• Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
  
• HMO coverage for you + 1 dependent upon regularization
  
• Standard Emapta and Government Mandatory Benefits
  
• Complimentary use: In-office gym and diet consultations
  
• 20 annual leave credits (5 days commutable to cash)
  

Benefits of working as a Technical Support Representative in Philippines:

● Excellent benefits
● Opportunities to grow
● Attractive package