Business Excellence Manager

About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive

What we’re looking for:

In our next phase of growth we are looking for a Business Excellence Manager to join our team! In this role you will lead a team responsible for ensuring the business understands the drivers of performance in commercial and strategic decision-making. As the company scales, you will also lead initiatives to analyze systems and internal processes that would limit the growth projection.

This individual will determine gaps and opportunities in scaling - specific to capacity planning, training, and business excellence. You will play a critical role in identifying processes and systems that would cause barriers to scale.

What you’ll accomplish:

• You will identify data-driven insights to improve core business performance, particularly around process optimization and handling time.
• You will own strategic cross-functional initiatives to deliver outcomes against insights, leading to operational improvements
• You will extract from database to deliver automated analytics to help measure the efficiency and health of the business and identify data-driven insights
• You will collaborate with cross-functional stakeholders to identify and implement opportunities for process improvement and optimization
• You will build capabilities within the team to deliver insights to enable better decision-making
• You will drive initiatives to digitize and systematize company processes to alleviate teams from manual work and improve company scalability
• You will deliver business reports that offer fact-based summaries of performance and facilitate decision-making
• You will serve as a thought leader and data expert to peers and cross-functional partners
• You will be a thought leader in analytical thinking and drive forward operational process improvements

About you:

• Amenable with working on site, having early shift (3am to 12nn), Tuesdays to Saturdays.
  
• You have directly applicable experience in an analytical role in management consulting, strategy, high-growth start-up, or related business.
• You have strong analytical skills, problem-solving, business acumen and strong logical thinking.
• You have experience analyzing datasets, such as transactional data for actionable business insights.
• You have strong experience with SQL and Python.
• You will serve as a thought leader and data expert to peers and cross-functional partners
• You have proven experience managing an experimentation program including hypothesis development, experiment design, and statistical analysis – such as A/B testing.
• You have experience with managing, developing and mentoring teams.
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.