Customer Relations Team Leader

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit  IKEA.ph

Job Description

About the job

Reporting to the Customer Relations Manager, this TEAM LEADER role is to ensure a positive and joyful shopping experience for all IKEA visitors and customers. This is done by ensuring Easy Buying department is fast and efficient for our customers, and cost-effective for the IKEA store, handles customer’s issue in reliable and friendly way and supported co-workers in their daily work.

Your assignment

You will lead and manage the Easy Buying function in the store to fulfil the following:

• You build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations thereby stimulating more frequent visits;
• You understand customer motivation and expectations and play an active role in turning them into commercial opportunities;
• You ensure a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit;
• You keep areas of responsibility in shape as new and always keep work areas efficiently equipped during trading hours;
• You empower co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible;
• You are always available to deal positively and quickly with issues raised by customers;
• You lead by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise customers’ experience;
• You are expected to assist customers to arrange for transport and assembly services through a well-managed Service or Home Delivery Desk

Qualifications

Your profile

• You are passionate about home furnishing, people's life at home and the IKEA range of products and services;
• You have good communication and interpersonal skills
• You have ability to find solutions for customer and operational issues;
• You have good attention to details by being persistent, structured and accurate;
• You are able to accept criticism and deal calmly and effectively within high-stress situations;
• You are passionate about customers and act to ensure a positive shopping experience;
• You enjoy working in a fast-paced and future-oriented retail environment

Additional Information

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!