Guest Services Associate

Company : Nustar Resort

Job Type : Full Time

Central Visayas

Number of Applicants

:

000+

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Job Description - Guest Services Associate

Department Guest Services Employee Type Probationary Job Responsibilities
Handle in-bound and outbound via various communication channels including social media
Perform reservations for hotel room, restaurant, transportation and other 3 rd party services, perform up-sell and cross-sell whenever opportunity arises.
Executes data entry, order processing, report generation, escalation, billing and processes
Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
Excellent knowledge of property products, reservation system and customer service
Ensure resolution of all reservation issues and consistent provide feedback to Hotel Operations on-behalf of casino patrons and Casino Marketing team.
Work closely to operations team to implement and maintain a proper and smooth day by day operations.
Remains up-to-date with all promotions in and around the property.
Generate reports for specific business units' reference.
Perform other job-related duties as assigned by the Management.
Qualifications
Graduate of any Bachelor's degree course.
A minimum of 1-2 years related work experience.
Excellent communication and interpersonal skills.
Wide knowledge on computer applications.
Excellent problem solving and analytical skills.
Strong organizational skills
Positive attitude and work ethics
Must be able to work varied shifts including nights, weekends and holidays.
Experience Range Range (Years)1 - 5 years Job posted on 2024-03-15