Customer Support Specialist

Conquer the World Right from Where You Are

Experience global opportunities without leaving the country in this exciting new role. Imagine a position that offers an international scope in the ordering app industry all while enjoying the comfort of a familiar environment. In this role youll thrive in an environment that values your contribution and dedication. This is your chance to make a difference and grow professionally and discover an international experience an exceptional opportunity that sets us apart from the rest. As a Customer Support Specialist you will employ consistent troubleshooting methods to quickly and accurately determine the cause of customer issues and provide timely and suitable solutions. Your role will also involve ensuring customer satisfaction and retention by addressing any concerns promptly. So if youre looking for a role that goes beyond the ordinary that grants you international exposure without asking you to pack your bags and if you cherish work as much as life itself then this is your stage.

Here s an overview of your future role:

Employment Type: Full Time
Shift: Day Shift; Shifting (8am 9am 10am 5pm 6pm 7pm AU) can extend to 10pm in the future
Work Setup: Permanent Work From Home (WFH)
Perks: Day 1 HMO Abovemarket salary Global exposure

What do you need to succeed

• Demonstrated experience in technical support and customer service.
  Proficiency in communication through Phone Email Ticketing and Live Chat platforms.
  Knowledge of online mobile and desktop platforms including iOS Android OSX Windows.
  Understanding of APIs as a means to integrate and connect applications.
  Experience in troubleshooting within a software environment.
  

What awaits you in this role

• Engaging in enthusiastic positive and informed interactions with customers and Ordermentum team members upholding Ordermentums standard of excellence in support.
  
• Employing consistent troubleshooting methods to quickly and accurately determine the cause of customer issues and provide timely and suitable solutions.
  
• Ensuring customer satisfaction and retention by addressing any concerns promptly.
  
• Contributing to the Ordermentum Knowledge Base efforts.
  
• Participating in the evaluation and implementation of new releases on the Ordermentum platform.
  
• Helping identify document and escalate product issues and bugs to be verified.
  
• Advocating for enhancements to our products and services based on direct customer feedback to the Support Technical Lead & Support Manager.
  
• This position is part of a 7day Support Team and may require weekend work.
  

Why choose us

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client Ordermentum is a groundbreaking online ordering payments and insights platform designed specifically for the food and beverage industry. They connect venues including restaurants cafes and bars with suppliers such as food and beverage distributors simplifying the process of placing and managing orders. Established in 2014 they have rapidly grown to serve over 40000 venues and partner with 750 suppliers facilitating over $3 billion in transactions. As the largest community of venues and suppliers in Australia their journey is far from over. Our client is committed to promoting your wellbeing both at work and beyond. They continually explore ways to provide exceptional benefits to their valued team members.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career . Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience