Senior Windows Systems Engineer - Urgent Hire

We are looking to hire an ambitious Senior Windows Systems Engineer to join our amazing team at DFI Digital in Pasig.
Growing your career as a Full Time Senior Windows Systems Engineer is an incredible opportunity to develop useful skills.
If you are strong in leadership, adaptability and have the right experience for the job, then apply for the position of Senior Windows Systems Engineer at DFI Digital today!

DFI Company Brief

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under several well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group

DFI Team Brief

Compute and Storage - Windows is under Tech Foundation, supporting all Microsoft Windows related functions across DFI domains, likewise managing backup solutions, O365, Google Workspace, Messaging, On-premises, and cloud technologies, following both ITIL and Agile approach. We aim to produce good results and align with the core values of the company.

Job Description

A DFSC Senior Infrastructure Engineer is responsible in maintaining Servers, Tools, Applications, and other Services under the I.T. infrastructure. Likewise, initiates improvements, deliver major and complex tasks and projects within the agreed services between DFSC, The Dairy Farm Group and its Business units.

Key Responsibilities:

• Provide day to day end-user support.
• Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.
• Provide emergency on-site support and coordination, and on-call support as required.
• Resolve and manage advanced to complex service requests in adherence with service level agreements.
• Monitor and review environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.
• Review existing document procedures, records, and inventory.
• Review and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.
• Prepares complex and advanced monthly reports for service utilization and availability.
• Perform complex ad-hoc requests.
• Perform advanced to complex software installation and configuration
• Perform advanced to complex system and server administration and monitoring
• Perform major tasks activities including disaster recovery.
• Performs tuning to improve the efficiency and to maximize the availability of server, storage, backup utility and process automation of software environments and the like
• Creates scripts for monitoring and to automate administrative tasks.
• Provides improvement to any services under IT infrastructure.
• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented
• Assist superiors and other engineers on other tasks and projects as needed.
• Train, KT and delegate tasks to trainees and associates.

Requirements

• Bachelor's Degree in Computer / Information Technology or relevant course study
• Should have at least 10 years of solid Windows System administration experience (AD, DNS, DHCP, WSUS and the like)
• Must have strong knowledge and experience in troubleshooting and administering O365 and Google Cloud (GWS)
• Should be at least 5 years on taking Level 3 or high-level technical escalations like SME
• Strong knowledge of VMWare Virtualization and Veeam Backup and Replication
• Knowledge of Security Email like Mimecast
• Knowledge of SolarWinds and Kiwi Syslog
• Knowledge of Qualys Vulnerability Remediations
• Knowledge of Storage is a plus
• Technical Certification is a plus
• Excellent interpersonal, verbal, and written communication skills in English
• Highly analytical and able to resolve multiple priorities
• Strong attention to details
• Able to adapt to a fast-changing and multi-cultural environment
• A team player with a good sense of ownership and commitment

Benefits of working as a Senior Windows Systems Engineer in Pasig:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package