Team Lead, Key Accounts Operational Excellence

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Join our growing team in Commercial as a Team Lead, Key Accounts Operational Excellence!

Responsibilities

• Lead a team of associates in handling back-end processes (menu updates, operational escalations, etc.) for key accounts.

• Initiate and spearhead continuous improvement projects to enhance operational efficiency and effectiveness.

• Ensure contract compliance and manage stakeholder relationships with key accounts.

• Analyze data and provide insights to drive informed decision-making and strategic planning.

• Effectively communicate with internal stakeholders and key accounts to align operational objectives and priorities.

Qualifications

• Bachelors/Masters degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top universities

• At least 2 years of work experience in consulting, tech, or high growth startups

• Demonstrated leadership experience in managing teams, preferably in an operational setting.

• Strong analytical skills with proficiency in google workspace. Experience in SQL/BigQuery is great to have. 

• Excellent communication skills, both written and verbal, with the ability to engage with internal and external stakeholders.

• Proven track record in change and/or project management

• Willing to question the status quo when needed

Additional Information

What we offer:

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, insurance, learning and development opportunities and more!