Account Management Assistant

About Catena:

At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

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About the job:

Role: Account Management Assistant

Working Hours: Working PST hours and servicing customers who are on EST. Starting at 6:00 AM or 7:00 AM PST is pretty regular.

Type of Contract: Full Time | Independent Contractor

Salary Range: Up to $2,000 per month

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About the role:

We are seeking a highly motivated and dedicated Operator based in the Philippines to join our Operations team as an Account Management Assistant. The ideal candidate will be committed and eager to grow in their career. This is a long-term opportunity, where you will have the chance to work closely with our founding leadership team, both remotely and occasionally in person at team events, as we build and scale our business together. This is your opportunity to work with an innovative startup!

Duties and Responsibilities:

• Build sustainable relationships and trust with hospital leaders through open and interactive communication.
• Coordinate schedules and arrange meetings between the Flint team and hospital leadership, ensuring all parties are informed and available.
• Collaborate with the company sales, recruitment, immigration, and finance teams to coordinate efforts and ensure alignment in servicing client accounts.
• Assist in the preparation of meeting materials, including progress reports, discovery questions, and upsell proposals.
• Document meeting outcomes, action items, and next steps, as well as generate reports on account performance and trends.
• Ensure timely follow-up on action items and commitments made during meetings, coordinating with internal teams as needed to deliver customer value.
• Serve as one of the primary points of contact for hospital leaders, handling inquiries, scheduling requests, and relaying messages between the Flint team and hospital stakeholders.
• Provide responsive and proactive support to hospital leaders, addressing any concerns or issues promptly and effectively.
• Maintain accurate records of client interactions, feedback received, and progress made in client accounts using Airtable, Notion, Slack, and Pipedrive.
• Build dashboards, automations & workflows to save time, create internal visibility & delivery customer value.
• Provide general administrative support to the Account Manager, including managing expenses, arranging travel, and handling other tasks as needed
• Handle phone calls, emails, and other communications in a professional and efficient manner
• Utilize tools like Slack, Notion, Google Sheets, and Airtable proficiently to streamline workflows and manage tasks effectively
• Assist in organizing and maintaining customer databases, ensuring accuracy and completeness of information
• Collaborate with team members to support various projects and initiatives as needed

Requirements

• Previous experience in Startup account management, operations, or related functions
• Previous experience with project management
• Experience working in a multicultural environment
• Strong commitment to work and eagerness to grow in your career.
• Excellent communication skills, both written and verbal.
• Proficiency in using tools such as Slack, Notion, and Airtable.
• Highly organized with strong attention to detail.
• Proactive and resourceful problem-solver with a positive attitude.
• Willingness to learn and adapt to new technologies and processes.