Client Services Assistant Manager

Client Services Assistant Manager (Healthcare Account)

Acts as the main point of contact for both Client and Company. Works with entire team to coordinate all client service activities with a focus on delivering excellent client experience. This position is critical to building client advocacy and ensuring continued profitability of the Company through organic growth and referral opportunities by setting and maintaining high service standards for the Company, creating positive client experiences, and fostering a culture of teamwork and collaboration.

Functional Responsibilities:

• Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests
• Facilitate or assist with client reporting
• Managing Company and Client expectations
• Cultivate positive interactions and manage relationship between Company and Client
• Create and maintain contracts and agreements
• Oversee record-keeping and data accuracy
• Analyze data and convert into usable information
• Ensure success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing.

Job Requirements:

Education

• College degree or comparable work experience
• Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not required

Work Experience

• At least 2 years work experience
• Experience in BPO industry preferred but not required
• Previous Client Liaison or Project Management experience an advantage

Skills and Knowledge

• Medical coding and billing, ICD 10
• Medical revenue cycle
• Above average English communication skills, both verbal and written
• Technical (contract) writing skills preferred but not required
• Organized, detail oriented and methodical
• Proficient in MS tools and application: MS Powerpoint, MS Excel, MS Project, others
• Good interpersonal skills
• Efficient problem solving and analytical skills

How many years' experience do you have as a Process Trainer?

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