Credit and Collections Specialist

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Accounting Associate to support our client based in the US.

What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

• Amazing salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Work-life balance

What is the job?

Responsible for the following:

The Credit and Collections Specialist is responsible for efficiently managing the collection of overdue payments from customers. This role ensures financial stability of our organization by managing overdue accounts and upholding collection policies.

• Monitor and analyze aging reports to identify overdue accounts.
• Initiate collection calls and correspondence with customers to recover outstanding balances.
• Maintain comprehensive records of all collection activities in our database.
• Collaborate with internal teams to resolve disputes and expedite payment resolution.
• Process credit card payments securely and accurately.
• Prepare and submit payment research requests as necessary.
• Handle refund requests, ensuring proper documentation and communication.
• Respond promptly to customer inquiries and requests for lien waivers.
• Approve credit releases from the hold queue based on company policies.
• Place accounts on credit hold when necessary and notify relevant stakeholders.
• Forward documentation related to legal actions and debt recovery to the appropriate authorities.
• Exercise discretion and maintain the confidentiality of sensitive financial information.

What you bring to the job?

• 1- 2 years of accounting experience
• Comfortable in working with US-based client
• Clear and coherent in both written and verbal communication skills are essential to effectively interact with customers and internal teams.
• Strong negotiation skills for securing payments from customers while maintaining positive relationships.
• Proficient in MS Excel

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: Php20,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to work onsite at Pryce Business Park, J.P Laurel Ave., Bajada, Davao City?
• Are you familiar with using Vlookup and Pivot Table on MS Excel?
• Can you work from 6:00 am to 3:00pm, Tuesday to Saturday?

Experience:

• Accounts Receivable: 2 years (Required)
• Bank Reconciliation: 1 year (Required)
• SAP: 1 year (Preferred)
• Billing and Collections: 2 years (Preferred)