Customer Service Representative

Customer Service Representatives — Health & wellness brand

Earn up to Php 18,000/month for this position
G/F Building 3, Matina IT Park, McArthur Highway, Davao, PH

 

EXCLUSIVE BENEFITS

P5,000 Sign-on bonus (terms and conditions apply)
P10,000 Relocation package
Shuttle service or P1,000 transportation allowance

QUALIFICATIONS

• Minimum of 3 years of work experience in customer service and high-volume call center environment
  • Passion for delighting customers and providing excellent service
  • Excellent communication skills
  • Ability to exercise empathy and diplomacy
• Experience in the healthcare industry is preferred
• Basic technical skills—able to navigate through smartphone and computer applications
  • Experience using CRM and communication tools such as Zendesk, Slack
• Ability to work autonomously as a self-directed remote employee
• High attention to detail and ability to multitask, able to achieve accuracy in data entry tasks
• Ability to quickly learn and retain processes and policies

RESPONSIBILITIES

• Provide excellent customer service, contact solutions, and respond quickly through phone, email, and live chat
  • Embody client standards for quality service and incorporate its culture into every customer interaction
  • Gain expertise on the client’s products and services over time to ensure exceptional service is delivered
  • Provide accurate product details and recommendations to customers in a thoughtful and empathetic manner
• Assist customers with order placement, status updates, and order modifications
• Apply strong writing skills to account documentation, email communication, and internal notes
• Meet or exceed all key performance indicators and quality standard as outlined in the performance goals
• Notify department leads and managers on issues, order errors, customer concerns, or obstacles to successfully meet customer needs

Open Access is committed to delivering a wide array of multilingual BPO solutions to growing international companies in order to connect them with the world at large. It is our commitment to delivering the highest international standards to our clients, the customers of our clients, and our employees. It is that commitment that allows us to experience such consistent and rapid growth for the past few years. What was once a small telemarketing company has grown into an offshoring firm with multiple international offices, a full suite of more than two dozen foreign language offerings, and a clientele that is heavily weighted in customer care and technology-based companies.

Open Access is committed to delivering a wide array of multilingual BPO solutions to growing international companies in order to connect them with the world at large. It is our commitment to delivering the highest international standards to our clients, the customers of our clients, and our employees. It is that commitment that allows us to experience such consistent and rapid growth for the past few years. What was once a small telemarketing company has grown into an offshoring firm with multiple international offices, a full suite of more than two dozen foreign language offerings, and a clientele that is heavily weighted in customer care and technology-based companies.

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What can I earn as a Customer Service Representative