Dental Nurse Advisor

Are you a qualified Dental Nurse looking for an exciting new challenge Do you pride yourself on having excellent communication skills Can you demonstrate the ability to work autonomously with critical decision making skills Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services Where We Are Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role can be based in our Lumina Centre & Norseman Centre. More details and centre addresses can be found within the job pack. The Role.. As a Dental Nurse Advisor, you will be part of a busy and growing team playing your part in helping to ensure that patients and the public are first in everything NHS Scotland does. You will be providing dental telephone triage to patients in the Out of Hours period. This will include a high level of clinical assessment, advice, and referral to appropriate Out of Hours Dental Emergency Services as required and provide Pharmacy/Analgesic Advice. Key Responsibilities

• Provide a high standard of service to the patient/caller by dealing safely and promptly with all calls
• Assess each patient by prioritising each patients condition with aid of dental telephone triage framework and training given
• Offer appropriate pain relief
• Identify serious and urgent situations and refer patient to appropriate service within a specific timeframe
• Provide callers with contact details for other NHS services as appropriate
• Participate in evaluation of SEDS
• Ensure confidentiality process is always adhered to.
• Ensure continuous personal development by ensuring knowledge is up to date

Successful Applicant

• You will be a qualified Dental Nurse
• Broad range of post registration experience
• Evidence of well-developed critical decision making skills
• Excellent communication and interpersonal skills
• Strong IT Skills with the ability to quickly learn new systems

Our Enhanced Salary Package NHS 24 offers a complete benefits package, with a permanent contract on Band 5 (£30,229 - £37,664) Placement on salary scale is dependent on confirmation of previous relevant NHS service. We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Interested Please access the for full details of NHS 24 and this opportunity as well as the which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application. NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board. NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.