Family Care Associate

About Catena:

At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

Role:Family Care Associate - Front Office
Work Schedule:Full-Time | 40 hours per week | Mountain Time (MST) or Pacific Time (PST)
Salary Range:up to US$1,600.00 per month (depending on skills and experience)

Our client is on a mission to redefine care for vulnerable families in the US. They provide support and empowerment to parents caring for their children with special needs. They are well-funded by world-class investors and phenomenal digital health leaders of this decade.

We are seeking a Family Care Associate to work with their Front Office function and play an impactful role in enabling underserved families to take the most transformative step of their lives to access care for their little ones. You will have the opportunity to work with an energizing, compassionate team to drive great impact and gain exposure to all company functions.

• Own and drive the family care experience: Your role will revolve around communicating with families and setting rigorous expectations. You’ll be in charge of managing the family care pipeline with our clinical team.
• Uplift our families:You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.
• Cross-functional Collaboration:You'll be a critical voice for collaboration among initiatives to further our mission. Highly team up with our Clinical Team, Product, and Documentation.

Candidate Must-Haves:

We index more on your experience and hustle than on anything else:

• Must have a higher-educational degree or equivalent.
• Fluent written and verbal communication skills in English.
• At least 1+ years of experience with customer support or similar customer-facing roles such as, but not exclusive to:
• Customer Representative
• Sales Representative
• Intake Coordinator
• Excitement to work with an interdisciplinary team and contribute to process development.
• 100% commitment. This role is not fit for anyone with a side hustle or looking for part-time opportunities.

Candidate Nice-to-Haves:

• Fluent written and verbal communication skills in Spanish

Who We’re Looking For:

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades.
• Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower.
• Compassion for underserved families.
• You truly view this as an opportunity to help the most vulnerable. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Execution horsepower.
• Your uncanny advantage is your speed for execution and your organizational skills. For teams you work with, you are known for always exceeding expectations and raising the bar for yourself and for everyone else around you.
• Down-to-earth interpersonal skills.
• You know how to relate and talk to anyone and everyone. People connect with you on a deeper level. You can switch from talking to a high-ranked executive, to a rural farmer, and to an alien from Mars with no hesitation.
• Team-player and beginner's mindset.
• You have a low ego and are willing to learn. You are willing to admit mistakes and have an open mindset to new avenues of problem-solving.
• You are constantly thinking of ways to improve, and are not afraid to pivot when necessary.
• Force of nature.
• You take extreme ownership. There are no tasks or problems that are beneath you - even the most unsexy, complex of problems.
• You are able to drive critical goals under ambiguity and constraints.

Our Value Prop to You

• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. You can flex multiple realms of your interpersonal skillset and creativity.
• Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems. You’ll be able to operate in a fast-paced environment to help deliver best-in-class care and iterate.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.
• Supporting your well-being. We provide benefits to allow you to do your best work:
• 10 days of Paid Time Off (PTO) and 10 company holidays.
• End-of-year performance-based bonus
• Paid team bonding events