IT Business Analyst/Product Owner

What you will do

• Collaborate with our Agile/Scrum teams to actively manage and ensure appropriate prioritization of the backlog, attend and in some cases own agile ceremonies as a key stakeholder, to drive the product forward
• Work closely with developers to ensure that we’re building the right products that help our customers fulfill their business needs
• Own and groom stories in the backlog, establish acceptance criteria, drive prioritization in the backlog, and obtain customer validation that the product meets customer and program priorities while maintaining technical integrity
• Organizing and facilitating requirements-elicitation sessions with internal stakeholders
• Working closely with Quality Assurance to ensure that the products are working to specification
• Be an advocate for software support escalations and investigations as required
• Creating User Stories according to the requirements, while making sure that they deliver on our high bar for usability and are actionable by Development Leads
• Develop and maintain high-quality documentation to enable optimal user experience and support
• Provide industry perspective and product experience for qualifying the recommendations.
• Leverage internal team discussions to enhance best practices, technical & and functional knowledge and ensure that the same is shared across teams

What you bring

• In-depth knowledge of Agile process and principles, SAFe Agile experience a bonus
• 5+ years of experience in a business analysis or product owner role
• A natural curiosity for problem-solving and critical-thinking skills
• Strong relationship-building, negotiation, and leadership skills; ability to persuade and lead a the squad of diverse stakeholders
• A passion for innovative solutions and trying new things to solve old problems
• Advanced technical and documentation skills, including strong working knowledge of Google Workspace Apps.
• Experience creating clear and concise reports and giving presentations
• Demonstrated ability to deliver to deadlines, multi-task, and to re-prioritize when needed

Nice-to-haves

• Prior experience in the healthcare technology industry
• Design thinking background and experience
• An avid user of Slack emojis and gifs
• An insatiable appetite for modern and emerging technologies and tools
• Business Analysis and/or Product Management certification/education an asset