Manager, Enterprise Transformation

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Manager, Enterprise Transformation

Apply locations Manila_Bench time type Full time posted on Posted 2 Days Ago job requisition id R-103702

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle.  Head  because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.  Heart  because we are always gracious with our time, our collaboration, and with one another. And  Hustle  because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

The Manager for Enterprise Transformation Manager will oversee and assist team members to focus on optimizing efficiency and scalability for Ubiquity by analyzing, enhancing and standardizing internal processes.

We are looking for an Enterprise Transformation Manager to lead our company's ongoing transformation project. You will be working closely with internal team members to ensure all project. requirements, deadlines, and schedules are on track.

Job Responsibilities:

• Coordinate with various departments and team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Submit project deliverables and ensure they adhere to quality and company standards.
• Prepare status reports by gathering, analyzing, and summarizing relevant information.
• Establish effective project communication plans and ensure their execution.
• Coordinate the development of user playbooks, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to each department/team.
• Identify and develop new opportunities within internal teams.
• Conduct post-project evaluation and identify successful and unsuccessful project elements.
• Demonstrate professional judgment to identify risks and threats to the project initiatives and milestones and communicate to key stakeholders where necessary.
• Provide process and business recommendations to Project Initiative Leads based on data analysis.
• Work with minimal supervision to conduct complex business analysis, procedure mapping, business requirements gathering, and process designs to address business opportunities/issues and develop formal recommendations.

• Job Qualifications:

• Minimum 3-5 years’ experience in project/process management with client/and or senior management interaction
• Proven experience in project management and process improvement activities
• Ability to lead projects of various sizes and see them through to completion.
• Strong understanding of formal process management methodologies
• Able to complete projects in a timely manner.
• Proficient user of Excel, Word, and PowerPoint
• Able to organize large amount of data to identify trends and patterns within processes.
• Ability to manage multiple, complex, on-going projects and tasks
• Strong verbal and written English communication skills.
• Strong analytical and management skills to create and develop improvement process plans for respective direct reports and departments.
• Ability to work with a team and individually required.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

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Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.