Medical Assistant

Salary: 25,000 - 35,000 PHP a month

• Maintain an open and positive attitude, fostering a supportive and enjoyable work environment

• Serve with passion and prioritize helping others first

• Demonstrate confidence while maintaining humility, always striving for the greater good.

• Uphold honesty, ethics, and accountability in all actions

• Ensure timely delivery of results and completion of tasks, exceeding expectations where possible

• Lead by example, manage processes effectively, and hold oneself and others accountable for achieving desired outcomes

• Support the branch team in delivering high-quality client care and maximizing client experience

• Serve as the point of contact for client relations, managing inquiries and conversions effectively

• Independently manage client care procedures, ensuring high-quality customer service at all touchpoints

• Ensure field staff are compatible with clients and informed about client well-being

• Support intake calls, service standards, and scheduling to meet client needs efficiently

• Utilize technology tools and resources effectively to streamline business processes

• Handle on-call duties periodically, ensuring 24/7 care coverage for clients

• Track client feedback on field staff performance and maintain a strong bench of talent

• Document performance, provide feedback, and coach employees to improve performance and client care

• High School Diploma required Associate/Bachelor's Degree in Communications, Healthcare Administration, or related field preferred

• Minimum of 2 years experience in management, customer service, and/or human resources within an office setting

• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and internet navigation

• Strong organizational and attention to detail skills

• Excellent oral and written communication skills

• Ability to prioritize tasks, manage conflicting demands, and meet deadlines

• Tact, discretion, and respect for confidentiality

• Pleasant and confident telephone manner

• Ability to work well in a team and independently

• Reliability, honesty, and project management skills