Operations Manager US Healthcare

Manager – Philippines Country Lead

Neolytix is a rapidly growing healthcare services company focused on creating positive impact in the US Healthcare space. We are looking for a high performance individual who likes fast paced action of operations and team management working in a global, virtual environment.

Who we are looking for?

• Entrepreneur mindset with a strong motivation to grow
• 10-12 years BPO Operations experience managing and growing teams
• Strong Operations management skill set – Analytical and KPI driven
• Excellent written and verbal communication skills
• Excellent Organization, Planning and management skills
• Strategic thinker and thought Leader
• US Healthcare BPO experience highly desirable

The Opportunity

Neolytix is establishing a shared services operation in Philippines and looking for a Country Lead who will be offered a position on the Board of the Company in addition to their Operations and people management responsibilities.

This position will report to Managing Partner – Global Operations based in the US.

Job Responsibilities

• Manages performance of the country operations to meet or exceed goals setup against financial performance (Cost, spending, profitability) and Operational Performance (SLA’s, manpower efficiency, customer service)
• Establish a delivery team that can scale aggressively and deliver top quality operations on time and within budget
• Recruitment, Training and building a team that can deliver World class services
• Present monthly reports on performance for rhythm of business and other review meetings / discussions as requested by other senior partners
• Transition new Client Accounts into operations
• Work closely with global teams to develop new strategies to meet overall company goals
• Provide regular manpower and financial reports
• Manages Employee roaster, issues, attendance, training and task assignment.
• Develop and recommend company policies for Philippine’s operation
• Prepares, reviews the financial and operational plans for the country operations
• Build operations and financial forecasting systems
• Drive strategic thinking and transform processes for continuous improvement in customer service, employee satisfaction and costs
• Coordinate and collaborate with other organization departments in establishing and carrying out responsibilities.
• Develops plans for new areas of technology with sufficient planning for areas that support the mission of the organization within Operations.
• Serve as a role model in professional attitude, knowledge, demeanor, and execution of duties.
• Maintain close relationship with the team for the successful running of business.
• Adhere to rules governing confidentiality and local statutory compliance at all times. Understand and comply with Country and local laws, policies and procedures.
• Select and maintain qualified personnel in all positions reporting directly and recommends compensation for them.
• Direct, monitor, and appraise the performance of immediate reporters.
• Identify training needs, initiates development of subordinates, recommend effective personnel action.