Process Trainer - Healthcare Account

Responsibilities:

• Deliver Foundation Skills and Program/Product Specific Training within the required period using adult learning methodologies. *
• Monitor Trainee/learner process in Classroom and Transition Bay *
• Implement strict adherance to VKPO’s COD, Training Agreement and Policies
• Maintain and update modules and other training materials
• Identify training needs based on current agent performance and recommend training solutions to address them.
• Maintain product knowledge by attending calibration sessions and CPRM
• Willing contribute to and participate during other assignments as required Be the forefront of Employee development, and cultivate a culture of excellence amongst employees
• Exhibit adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors and using appropriate feedback methods.

• Bachelor’s degree in Education, Training and Development, or a related field.
• Minimum of 3 years of experience in training management, preferably in the healthcare industry with a focus on Revenue Cycle Management.
• In-depth knowledge of RCM processes, including billing, coding, collections, and claims processing.
• Strong presentation and facilitation skills, with the ability to engage and inspire learners.
• Familiarity with adult learning principles and instructional design methodologies.
• Excellent organizational and project management skills.
• Effective communication skills, both written and verbal.
• Must be willing to work onsite in Ortigas, Pasig City.