Senior Sales Support Specialist

Senior Sales Support Specialist - Healthcare CSR

What Sales Support Administration contributes to Cardinal Health 

Sales Support Administration is responsible for kit maintenance and support. Includes gathering, analyzing, and executing kit requirements; problem identification, root cause determination, and resolution of issues that interfere with the accuracy, quality, or delivery of kits to customers; generation, dissemination, and presentation of operational metrics; kit profitability opportunities; self-service adoption; and process improvement identification and execution. 

Cardinal Health Presource Products and Services is the provider of low cost, high-quality kitting solutions to help improve your cost effectiveness and ability to serve patients. We offer custom and standard kits to best meet your needs

Responsibilities

• Quoting Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.
• Most if not all communication will be with the sales rep, not the customer (hospital)
• Focus on best cost, high volume components.
• Ensuring quotes meet quality and regulatory guidelines.
• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
• Ability to critically think through requests that are out of the norm.
• Working with cross-functional teams.
• Reviews and ensures rebates are accounted 

Qualifications

• Graduate of Bachelor’s degree in any field.

• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization

• Advanced customer service, problem solving and analytical skills is highly required

• Strong written and verbal communication skills

• Basic computer skills in Microsoft Office products 

• Amenable to work in US hours and hybrid work modality 

What is expected of you and others at this level in Sales Support for functional success

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.

• Applies knowledge of the customer’s business and industry to develop optimal solutions.

• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.

• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.

• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer service specialist?

How many years' experience do you have in the BPO industry?

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