Senior Technical Support Engineer

Senior Technical Support Engineer (Instrumentation and Control)

Electrical/Electronic Engineering (Engineering)

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Engineer I, Technical Support , you will support Measurement Solutions' customers who transact through the web-based/digital channels of Emerson globally. You will answer chat inquiries, quote online on any operating unit around the world, handle Tier 1 technical questions, and prepare Wake Frequency calculations.

In this capacity, you will evaluate customer requirements and recommend non-standard technical workarounds based on customer description datasheets. This gives you a very vital role in helping drive growth platforms and support operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, transferring soon to Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

• To review configuration datasheets and validate with customer requirements.
• To perform automated sizing for the selection of the proper unit.
• To enter quote details, recommended product model codes, and miscellaneous items (documents and services) in the system.
• To assess customer commercial requests or requirements and apply them to the proposal if possible (terms and conditions, delivery method, etc.).
• To coordinate with the supplier, factory, or other to acquire/identify the specific lead time of a product not readily available on the system (might be a custom item with no standard lead time).
• To respond, log, and monitor MSOL customer chats and e-mails (general, commercial, and technical inquiries) in our current and future business systems (OSvC incidents, CRMoD leads, opportunities, SRs).
• To validate the model number in the business system/tool, code requirements, special requirements, and assembly codes.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You're a proactive self-starter with a high level of commitment to exceeding expectations. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
• Relevant experience in chat support, ISE MSOL Quotations, Wake Frequency Calculation, Specialty temperature products quotations, BA MSOL Order Management, or Documentation Management.
• Profound knowledge of Measurement products and applications, Analytical products and applications, or Flow products and applications.
• Specific knowledge of Oracle CRM or Global Quote Form.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Technical Support Role?

How many years' experience do you have as an instrumentation engineer?

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