Supervisor for Applications Support

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Supervisor for Applications Support

Apply remote type Flex locations Manila, Philippines Cebu, Philippines time type Full time posted on Posted Yesterday job requisition id JR104909

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

We are seeking a skilled and experienced Applications Support Supervisor to oversee the maintenance, support, and optimization of our organization's application systems. The successful candidate will lead a team responsible for ensuring the reliability, performance, and usability of critical business applications.

Where you come in:

Team Leadership:

• You will lead and manage a team of application support specialists, providing guidance, mentorship, and support to ensure the team's effectiveness and productivity.

• You will foster a collaborative and positive work environment conducive to achieving departmental goals and objectives.

Application Support:

• You oversee the day-to-day support activities for all enterprise applications, including troubleshooting issues, resolving user inquiries, and ensuring timely incident resolution.

• You will implement best practices for application support processes, including incident management, problem resolution, and change management.

System Maintenance and Optimization:

• You will collaborate with IT teams and business stakeholders to identify opportunities for system improvements, enhancements, and optimizations.

• You will develop and implement strategies to ensure the stability, reliability, and scalability of application systems.

Vendor Management:

• You will manage relationships with third-party vendors and service providers, including software vendors and support contractors.

• You will coordinate vendor support activities, track service level agreements (SLAs), and escalate issues as needed to ensure timely resolution.

User Training and Documentation:

• You will develop and deliver training programs and materials to educate users on application functionalities, best practices, and troubleshooting techniques.

• You maintain comprehensive documentation, including user guides, standard operating procedures (SOPs), and knowledge base articles.

Performance Monitoring and Reporting:

• You implement and monitor application performance metrics, identify trends, and proactively address potential issues to minimize downtime and maximize system reliability.

• You will generate regular reports on application support activities, performance metrics, and user satisfaction levels for management review.

People Management:

• You will manage direct reports’ career and performance assessments and improvements.

What makes you successful: :

• Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications preferred.

• Your proven experience in a leadership role within application support or IT operations.

• Your strong leadership and team management skills, with the ability to motivate and develop high-performing teams.

• Your in-depth knowledge of enterprise applications, including troubleshooting methodologies, incident management processes, and change management practices.

• Your experience working with third-party vendors and service providers, with a focus on vendor management and contract negotiation.

• Your excellent communication, interpersonal, and problem-solving skills.

• Your ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

WHY CHOOSE DEXCOM?

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.