Workforce Management Manager

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Workforce Management Manager

Apply locations Philippines (Cebu) time type Full time posted on Posted 12 Days Ago job requisition id REQ9677

A workforce management manager is responsible for optimizing staff productivity and performance. This involves forecasting staffing needs, optimizing schedules, monitoring and analyzing data to improve efficiency. They often collaborate with HR and operational teams to ensure workforce alignment with organizational goals. Strong analytical and communication skills are essential for success in this role.

As a workforce management manager, your primary responsibilities include:

1. **Forecasting:** Predicting staffing requirements based on historical data, business trends, and operational needs.

2. **Scheduling:** Optimizing employee schedule methodology to ensure adequate coverage while achieving conversion and budget metrics

3. **Data Analysis:** Developing and utilizing data analytics tools to assess workforce performance, identify trends, and propose strategies for improvement.

4. **Collaboration:** Partner with HR, operations leadership, and other relevant departments to align workforce strategies with organizational objectives.

5. **Efficiency Improvement:** Lead efforts for operational wide process optimization, cost reduction, and overall efficiency enhancement within the workforce.

6. **Technology Utilization:** Leveraging workforce management software and tools to streamline processes and enhance decision-making.

7. **Reporting:** Creating and developing regular reports on key performance indicators, workforce metrics, and other relevant data for management review. 8. **Adaptability:** Adapting strategies as needed to respond to changing business conditions, ensuring workforce alignment with organizational goals. 9. **Communication:** Effectively communicating workforce-related insights, recommendations, and outcomes to stakeholders at various levels within the organization. Successful workforce management mangers possess strong analytical skills, attention to detail, and the ability to work collaboratively in a dynamic environment. Must a min 5 years of scheduling, forecasting and workforce management leadership experience. Must have demonstrated skills in leading process improvement projects. Expert knowledge in Tableau, excel modeling and report generation.

About Us

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.