Account Manager (Online Casino)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

• Support for (Head of VIP Player Success) in managing a team of VIP Player Hosts with the below tasks:
• a. VIP player account setup and activation
• b. Ensuring that VIP player’s KYC documents are submitted and approved
• c. Making sure that the player’s betting limits are correct and/or they have the correct bonus on their account
• d. Give special promotions to players
• e. In case of losses, look after the players and provide them with cash tickets, merchandise, etc.

• Support for (Head of Affiliates) with the below tasks:
• a. Affiliate account setup and activation
• b. Affiliate commission configuration
• c. Activating referral codes
• d. Create design assets for marketing and promotions
• e. Affiliate campaign planning

• Process and Procedures of VIP Players
• VIP Players either join our platform by just signing up and playing or they are brought over to our platform by a VIP sales person who hands over the player to a VIP host and the host starts managing the player daily
• You will spend most of your time on telegram, slack and email in all the VIP player chats. Just observe for now and learn about how we handle players.
• You will take most of your player tasks in Every Matrix back office
• You will help us get better in process and procedures when it comes to managing players and you will work closely with Head of VIP Player on this
• You will record and monitor most information on google sheets and our CRM (Pipedrive)Affiliates
• You will spend most of your time on telegram and email. Just observe for now and learn about how we handle affiliates.
• You will make most of your affiliate tasks in Affiliate Matrix Dashboard
• You will record and monitor most information on google sheets and our CRM (Pipedrive)

• 2 years of experience as an Account Management, Project-Management, B2B experience, Customer/Client management
• Excellent organizational, planning skills and communication skills (written and verbal)
• Booking of hotel and flights for VIP clients
• Strong attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)Google Suite
• Exposure to online/actual casinos is a plus

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

●Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.