Concierge Supervisor

FILINVEST: CRIMSON RESORT AND SPA BORACAY A Concierge Supervisor at Crimson Resort and Spa Boracay plays a crucial role in ensuring that guests have a memorable and enjoyable experience during their stay. This position typically involves overseeing a team of concierge staff, managing guest services, and providing assistance to guests with various needs. Here is an overview of the job and its requirements:

Job Overview:

1. Team Leadership: As a Concierge Supervisor, you will lead and manage a team of concierge staff. This includes hiring, training, scheduling, and supervising team members.

2. Guest Services: You are responsible for ensuring that all guest services are provided efficiently and in a professional, courteous, and helpful manner. This includes assisting guests with various requests, such as transportation, restaurant reservations, sightseeing recommendations, and more.

3. Problem Solving: Handle guest complaints or issues with diplomacy and problem-solving skills, striving to resolve them promptly and to the satisfaction of the guest.

4. Communication: Maintain clear and effective communication with guests, team members, and other departments within the resort to ensure that all guest requests and needs are met promptly.

5. Guest Information: Maintain up-to-date information on local attractions, events, and services to provide guests with accurate recommendations and information.

6. Administrative Tasks: Complete administrative tasks such as managing the concierge desk's budget, inventory, and reporting.

7. Security and Safety: Ensure the safety and security of guests and their belongings, and follow established protocols for handling security-related matters.

Requirements:

Education and Experience:

- A high school diploma or equivalent is typically required, but a college degree in hospitality or related fields can be an advantage.

- 3 years of experience in a concierge or guest services or similar role gained from a 5-star luxury Resort.

- Experience in a supervisory or leadership role is often preferred.

2. Customer Service Skills: Exceptional customer service skills, including the ability to interact with guests in a friendly and professional manner.

3. Communication Skills:Strong verbal and written communication skills are necessary, as you will be interacting with guests, staff, and other departments.

4. Problem-Solving Skills: The ability to handle guest complaints and difficult situations with tact and diplomacy is crucial.

5. Organizational Skills: The role involves multitasking and prioritizing guest requests and team responsibilities effectively.

6. Local Knowledge: Familiarity with the local area, including restaurants, attractions, and transportation options, is important for providing guests with accurate recommendations.

7. Leadership Abilities: You should be able to lead and motivate a team of concierge staff, ensuring they deliver top-notch service.

8. Computer Skills: Proficiency with computer systems and hotel management software for reservations and guest services.

9. Physical Stamina: The job may require standing, walking, and lifting at times, so physical stamina is necessary.

10. Flexibility: Be prepared to work irregular hours, including weekends and holidays, as the hospitality industry often requires a flexible schedule.