Consumer Finance Officer

Are you fluent in Mandarin and have experience in consumer finance? Are you detail-oriented and enjoy working with numbers? If so, we have an exciting opportunity for you!

Travel + Leisure Global Support Services Philippines is seeking a Consumer Finance Officer fluent in Mandarin to join our team. As a Consumer Finance Officer, you will be responsible for managing financial transactions and providing support to our Mandarin-speaking customers.

Responsibilities

• Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates
• Review daily postings to ensure correct application of monies
• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's
• Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.
• Undertaking and overseeing credit worthiness checks and risk analysis in the department
• Ensure timely processing of all applications and contracts
• Ensure timely processing of all cancellations of contracts including refund processing
• Cash application and batching using multiple internal and banking systems and currencies
• Responsible for account reconciliation.
• Process and manage financial transactions accurately and efficiently.
• Assist Mandarin-speaking customers with their financial inquiries and resolve any issues or concerns.
• Ensure compliance with company policies and procedures.
• Maintain accurate and up-to-date customer financial records.
• Collaborate with cross-functional teams to improve processes and enhance customer experience.
• Perform other duties as assigned.

Requirements

• Fluent in Mandarin and English (spoken and written).
• Bachelor's degree in finance, Accounting, or a related field.
• Proven experience in consumer finance or a similar role.
• Strong knowledge of financial products and services.
• Ability to multitask and prioritize tasks effectively.
• Experience in the Collections/Accounts Receivable
• Experience in Lending industry
• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.
• Excellent time management, multitasking and organizational skills with the ability to delegate appropriately
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office programs.
• Strong communication and customer service skills

Benefits

For the selected candidate, we offer:

• Career advancement and learning and development opportunities
• Rewards & Recognition
• Competitive Health insurance with Dental Coverage
• Discounted hotel and resort stay at Wyndham properties
• A fun and fantastic work environment that includes exciting activities and events
• Occupational Health and Safety Compliant Workplace